This policy explains how Fondoo charges for the hosted service and when refunds apply. It is part of our Terms of Service. Prices are in US dollars and don't include taxes.
1. Trial
- New accounts get a 7-day trial for $0. A card is required to start, and nothing is charged during the trial.
- The trial is a private preview: one site on a preview link, with test-mode payments and drafts. A custom domain, live payments and posts and emails that actually send come with the plan.
- On day 7 your card is charged for your plan unless you cancel before then. Cancel anytime before day 7 and you pay nothing. If you cancel, we keep the trial workspace for 30 days so you can come back, then delete it.
2. Plans
You pay per site, per month:
| Sites in your account | Price per site per month |
|---|---|
| 1 to 3 | $24 |
| 4 to 10 | $20 |
| 11 to 50 | $17 |
| More than 50 | Custom (contact us) |
Paying yearly takes 15% off. What each site includes (tools, hosting, the monthly allowances and more) is listed on our pricing page.
Founding offer: the first 100 paying customers get 20% off for life on monthly plans for sites 1 to 10. It doesn't combine with yearly pricing and doesn't apply to sites 11 to 50, usage charges or domains.
3. Usage charges
| Item | Price |
|---|---|
| Agent actions over 25,000 per site per month | $2.50 per 10,000 ($1.25 per 10,000 beyond 1M) |
| Visitors over 50,000 per site per month | $8 per 100,000 ($5 per 100,000 beyond 5M); visitors are never blocked |
| Events and webhooks over 50,000 per site per month | $10 per 100,000 |
| Emails over 5,000 per site per month | $0.60 per 1,000 |
| Storage over 5 GB per site | $0.50 per GB |
| X (Twitter) posts that contain a link | $0.50 per post |
| Extra social set | $3 per month (1 included) |
| Domains bought through Fondoo | The price shown when you buy (you approve every purchase) |
- Spending cap: set a monthly cap and get alerts at 80% and 100%. When it's hit, extra agent actions, emails and events wait for your OK.
- X link posts show the charge before posting and need an explicit confirmation from you or your agent. You can use your own X developer key instead, in which case X bills you and we don't charge for those posts.
- Card-on-file purchases (like domains) are limited by spending caps you set and may need your approval through an approval link. Only a human can set or raise caps.
- Usage charges are billed in arrears on your next invoice. You can see your usage in the dashboard.
4. How billing works
- Plans are billed monthly in advance and renew automatically until you cancel.
- Adding a site mid-month may be prorated for the rest of that month. Your per-site price is based on how many sites are in your account.
- Payments are processed by Stripe. We don't store full card numbers.
- We may add sales tax or other taxes where the law requires.
5. Failed payments
If a payment fails, Stripe will retry it and we'll email you. If it still isn't paid after reasonable notice, we may pause paid features or sites until the balance is paid. Continued non-payment can lead to account closure as described in our Terms.
6. Cancelling
- Cancel any time in the dashboard. Your plan stays active until the end of the period you've paid for, then stops renewing.
- Removing a site stops future charges for that site from the next billing period.
- You can export your data before and for 30 days after your account closes.
7. Refunds
- No partial-month refunds. When you cancel or remove a site, you keep access until the end of the paid period, but we don't refund the unused part.
- Usage charges aren't refundable once the service was used (emails sent, posts published, Cloud resources used).
- Domains aren't refundable after registration, because registries don't refund us.
- Our mistakes: if we charged you in error (for example a double charge, or a charge after you cancelled), tell us at [email protected] and we'll correct it.
- If your account is suspended or closed for breaking our Terms or Acceptable Use Policy, fees already paid aren't refunded.
- Where a consumer law in your country gives you refund rights that can't be waived, those rights still apply.
8. Fees on your own sales (Stripe Connect)
- When you sell through Fondoo checkout, Fondoo takes an application fee of 1% of each sale. The fee is 0% when you use your own Stripe Payment Links.
- Stripe charges its own processing fees directly to your Stripe account.
- When you refund a sale or lose a dispute, Fondoo's 1% application fee on that sale isn't returned. Stripe's refund and dispute rules apply to Stripe's own fees.
- Refunds to your buyers are issued by you in Stripe. Fondoo and its agents can't issue refunds for you.
9. Price and allowance changes
- We'll give at least 30 days' notice by email or in the dashboard before changing plan prices or usage prices.
- If a vendor we rely on (for example email, social posting or hosting providers) changes its costs, we may change included allowances with at least 30 days' notice.
- Changes apply from your next billing period after the notice ends. If you don't agree, you can cancel before then.
10. Disputes and chargebacks
If something looks wrong on your bill, please contact us at [email protected] before filing a chargeback; most issues are quick to fix. If a chargeback is filed on a Fondoo invoice, we may pause the account while it's resolved.
11. Contact
Billing questions: [email protected]